Sales

Associate Key Account Manager, PetSmart

Full Time
St. Louis, MO

Company Description: Instinct® is a rapidly growing, family-owned marketer and manufacturer of science based 100% natural pet food for dogs and cats.  Instinct® is the Raw Brand, with a mission to get more raw nutrition into every bowl of dogs and cats, for proven healthier and happier long lives.  Our company mission is to Empower people to transform the lives of pets.  We are committed to hiring and developing a team of passionate, performance-oriented professionals who live by our 4 values of championing raw, empowered to make a difference, collaborating as one team, and striving for excellence through continuous learning and improvement. Our home office is located in St. Louis, Missouri with our Center of Excellence Raw Food kitchens in Lincoln, Nebraska.

Instinct® is part of the family-owned group, Agrolimen, who owns leading petfood and human food businesses in the US, China, Europe, and Africa.

Position Summary: The Associate Key Account Manager supports strategies, relationships and processes that drive sales, share and margin for Instinct at PetSmart – a national Pet Specialty Superstore retailer. This person will support the day-to-day customer partnership and will work closely with a variety of internal and customer-based cross-functional teams to deliver excellence in execution with PetSmart to meet our mutual growth goals.

Primary Job Responsibilities:

  • Analyze and report market and organizational data; translate into recommendations for actionable strategies that drive sales, share and margin.
  • Provide supporting inputs for annual planning and joint business planning (JBP) cycles.
  • Support daily account interactions (buyers, merchants, cross-functional teams for daily operations); participate in key customer meetings and prioritize, identify and resolve daily customer issues.
  • Enable and drive excellence in execution, leveraging close collaboration with internal and external partners, detailed account and project management and consistent and clear communication.
  • Partner closely with Retail Marketing to support customer engagement toward aligned 6P brand activation strategies and marketing tactics.
  • Collaborate with field training leadership to align on key metrics and KPIs to support strong execution at retail and to foster brand awareness and advocacy at the store level.
  • Own customer support and manage customer operations, including order fulfillment, fill rate, order cycles and distributor coordination.
  • Benchmark and assess Instinct and competitive retail execution through qualitative and quantitative data points.
  • Key administrative projects as needed.

Personal Attributes:

  • Key Account and Category Management experience with ability to balance Customer, Consumer and Brand perspectives at the same time
  • Strong analytical skills, using data to make sound recommendations affecting business decisions and results
  • Ability to manage budgets and projects on time and through completion
  • Ability to understand customer P&L/business levers to drive towards KPIs
  • Collaborative team player with demonstrated ability to successfully work cross-functionally delivering the best of Instinct to our customers
  • Ability to identify opportunities and connect all data points
  • Self-starter with ability to manage multiple projects simultaneously with a high degree of independence in a high paced environment
  • Resourceful mindset and driven by new challenges
  • Positive attitude and ability to receive and provide coaching/feedback
  • Advanced written and verbal communication skills, with the ability to effectively adapt communication to all levels – from management to in-store partners
  • Well organized having a strong attention to detail with a high level of accuracy
  • High degree of proficiency across Microsoft Office

Preferred Skills and Experience:

  • Bachelor’s degree or higher
  • 2-3+ years related work experience including, not limited to, account and category management, Consumer Packaged Goods sales, field sales, retail management
  • Experience in Category Management (Pricing, Assortment and Market Share Analysis) and Customer Relationships
  • Management of national retailer
  • Experience with syndicated data

Travel Requirements:  

  • 30% travel for participation in key customer meetings and regular in-market retail visits
  • If based remotely, quarterly travel to Instinct home office in St. Louis, MO and PetSmart home office in Phoenix, AZ
  • Annual travel to Lincoln, NE for Company Rally

Compensation and Benefits

Highly competitive compensation package includes health and dental insurance, life and AD&D insurance, flexible spending accounts, health savings account, short and long-term disability, paid time off, Purpose Days off for company partner volunteer opportunities, and 401k with company match.      

Our Instinct is to CHAMPION Diversity

At Instinct, we are as passionate about our people as we are about the pets we call family. We are committed to inclusion, empowerment, and respect. We believe that just like our pets, what sets us apart unleashes our greatest strengths. We thrive on the ability to not only empower people to transform the lives of pets through raw nutrition, but also to empower each other to inspire a culture that celebrates our differences. Our unique approach to pet food is what makes us who we are as a company, and our individual identities are what makes us a successful, innovative, authentic team.

‍

Apply for this positionApply with indeed

Apply for this job

Instinct is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite applicants and employees to voluntarily self-identify their gender, race and ethnicity.

‍

To help us measure how we are doing, in the following screens we are going to ask you to provide us with information about your race and gender.

As part of this procedure we are going to invite you to complete the following:

  • Voluntary Self Identification of Gender, Ethnicity/Race

‍

Any answers you give will be kept private and will not be used against you in any way. You are not required to disclose any of this information and completion of the questionnaires is entirely voluntary.

Invitation to Self-Identify Gender, Ethnicity/Race

Instinct is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite applicants and employees to voluntarily self-identify their gender, race and ethnicity.

Submission of this information is strictly voluntary and refusal to provide it will not subject you to any adverse treatment.

The information obtained will be kept confidential and may only be used in accordance with the provision of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. When reported, data will not identify any specific individual. This information will be maintained separately from your application for employment. If you do not wish to self-identify at this time, you may do so in the future by submitting this form. Failure to provide the following information will not subject you to any adverse action or treatment.

At Instinct there’s no room for racism or discrimination. We believe that every person must be treated equally and have the same opportunities. Thus, Instinct does not discriminate, as defined by applicable laws, based upon a person's race, color, religion, sex (including pregnancy and sexual orientation), gender (including gender nonconformity or transgender status), veteran status or current or prospective service in the uniformed services, political affiliation or activities, national origin, citizenship status, age, disability, marital status, ancestry or ethnicity, genetic information, or any category recognized by federal, state or local law or ordinance. The Company maintains its nondiscriminatory policies in compliance with not only the letter but the spirit of these laws. All employees are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. Upon hire, each employee will sign the acknowledgement page of the Instinct Employee Handbook to acknowledge all such policies including, without limitation, the foregoing policy concerning Equal Opportunity Employer policy.

A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race.
A person having origins in any of the original peoples of Europe, the Middle East, or North Africa.
A person having origins in any of the black racial groups of Africa.
A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands.
A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam.
A person having origins in any of the original peoples of North and South America (including Central America), and who maintains tribal affiliation or community attachment.
All persons who identify with more than one of the above five races.
Associate Key Account Manager, PetSmart
St. Louis, MO
*Apply with a Resume
Personal Information
Current Address
Contact Information
General Information
Skills and Qualifications
Employment History
Provide the following information of your past three employers, assignments or volunteer activities, starting with the most recent.
Current or Most Recent Employer
2nd Previous Employer
3rd Previous Employer
Education/Training
College or University:
Graduate School:
Other
References
Please list three professional references:
Applicant's Statement
I certify that all information I have provided in order to apply for and secure work with the employer is true, complete and correct.
I understand that any information provided by me that is found to be false, incomplete or misrepresented in any respect, will be sufficient cause to cancel further consideration of this application, or immediately discharge me from the employer’s service, whenever it is discovered.
I expressly authorize, without reservation, the employer, its representatives, employees or agents to contact and obtain information from all references (personal and professional), employers, public agencies, licensing authorities and educational institutions and to otherwise verify the accuracy of all information provided by me in this application, resume or job interview.
I hereby waive any and all rights and claims I may have regarding the employer, its agents, employees or representatives, for seeking, gathering and using such information in the employment process and all other persons, corporations or organizations for furnishing such information about me.
I understand that the employer does not unlawfully discriminate in employment and no question on this application is used for the purpose of limiting or excusing any applicant from consideration for employment on a basis prohibited by applicable local, state or federal law.
I understand that this application remains current for only thirty (30) days. At the conclusion of that time, if I have not heard from the employer and still wish to be considered for employment, it will be necessary to reapply and fill out a new application.
If I am hired, I understand that my employment will be “at will” and, thus, I am free to resign at any time, with or without cause and without prior notice, and the employer reserves the same right to terminate my employment at any time, with or without cause and without prior notice. This application does not constitute an agreement or contract for employment for any specified period or definite duration. I understand that no supervisor or representative of the employer is authorized to make any assurances to the contrary and that no implied, oral or written agreements contrary to the foregoing express language are valid unless they are in writing and signed by an authorized officer of the company.
I also understand that if I am hired, I will be required to provide proof of identity and legal authority to work in the United States and that federal immigration laws require me to complete Form I-9 in this regard.
DO NOT SIGN UNTIL YOU HAVE READ THE ABOVE APPLICANT STATEMENT.
Privacy Policy Acknowledgement
By checking this box, you acknowledge and consent to terms of the privacy policy which applies to the applicant tracking service being offered by Paycor on behalf of Instinct. The privacy policy offers an explanation of how and why your data will be collected, how it will be used and disclosed, how it will be retained and secured, and what legal rights are associated with that data (including the rights of access, correction, and deletion). The policy also describes legal and contractual limitations on these rights. The specific rights and obligations of individuals living and working in different areas may vary by jurisdiction.
Back
Next
Thank you! Your Application has been received!
Oops! Something went wrong while submitting the form.
Interested in learning more about working with Instinct?
LinkedIn
Glassdoor
Indeed

Woff Woff!!

Sign in and start your journey
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Or
Google
Our site uses cookies to improve the website experience, products, to personalize content and ads, to provide social media features and analyze our traffic. By agreeing to the use of cookies on our website, you direct us to share information about your use of the website with our social media, advertising and analytics service providers. For more information, please see our Privacy and Cookie Policy.
DenyAccept